General Conditions:
Bogota
Day 1. Bogotá
Arrival in the city of Bogotá, assistance at El Dorado International Airport and transfer to the hotel for check-in. Accommodation.
Day 2. Bogotá – City Tour + Monserrate
At 2:00 pm, you will be picked up at the hotel lobby. Discover Bogotá by visiting its most iconic landmarks: the Gold Museum, home to the world’s most valuable pre-Hispanic collection; La Candelaria, with its historic colonial streets; and the Botero Museum, where you will find works by the renowned Colombian master and international artists. To finish on a high note, we will ascend Monserrate Hill, where you will enjoy breathtaking views of the city illuminated by the magic of the Christmas lights.
Duration: 6 hours
Includes: Hotel pick-up and drop-off, shared transportation, professional guide, Gold Museum admission, Monserrate ticket, accommodation, and medical assistance card.
This day does not include: Lunch and dinner
Operating days: Monday to Saturday.
Important Note: The Gold Museum is closed on Mondays, December 8, December 24, December 25, December 31, and January 1, 2027.
Day 3. Bogotá – Bogotá: Departure to Medellín
Breakfast at the hotel. At the agreed time, transfer to El Dorado International Airport to board your flight (Not Included) to the city of Medellín.
Upon arrival, assistance at José María Córdova International Airport and transfer to the hotel for check-in. Overnight stay.
Medellin
Day 4. Medellín: City Tour & Comuna 13 (Shared Service):
Breakfast at the hotel. At the agreed time, pick-up and transfer to the meeting point.
We will visit Medellín’s main tourist attractions, including San Antonio Park, Plazuela de San Ignacio, La Playa Avenue, the Sculpture Park featuring works by Botero, Parque de los Deseos, Atanasio Girardot Sports Complex, La Macarena Convention Center, and the traditional Pueblito Paisa. We will then explore El Poblado, including Parque del Poblado, Parque Lleras, and the Golden Mile. The visit continues in Comuna 13, exploring graffiti that tells stories of transformation and hope, culminating at the iconic outdoor escalators. At the end of the tour, return to the hotel.
Duration: 6 hours
Includes: Professional Spanish-speaking tour guide, private transportation, Metro and Metro Cable tickets, and Graffitour (Comuna 13).
Does not include: Lunch and dinner.
Christmas Lights Tour (Shared Service):
Pick-up at the hotel and transfer to the meeting point.
Enjoy an unforgettable tour of the city’s main Christmas light displays, where festive lights and decorations fill every corner with color. We will walk through the charming Sabaneta Park, the modern Parques del Río area, and the traditional Envigado Park—three settings that showcase the joy and creativity of the Christmas season.
A unique experience to enjoy the Paisa Christmas spirit in all its splendor.
Duration: 4 hours
This day includes: Shared transportation, professional Spanish-speaking tour guide, accommodation, and medical assistance card.
This day does not include: Dinner.
Day 5. Medellín: El Peñol & Guatapé Tour (Shared Service):
Breakfast at the hotel.
Pick-up at the hotel and transfer to the meeting point. We will visit the municipality of El Peñol, including the replica of the original town and the imposing El Peñol Rock, a 220-meter-high monolith. We will then explore Guatapé to admire its colorful decorative façades and architectural details. We will finish with a visit to the El Peñol and Guatapé reservoirs, enjoying the contrast between the mountains and the waters. Return to the hotel in the afternoon.
Duration: 8 hours
Includes: Professional Spanish-speaking tour guide, transportation, reservoir tour, and a typical lunch at a local restaurant.
Does not include: Climb to the top of El Peñol Rock or boat tour of the El Peñol–Guatapé reservoir. (Available for purchase at the destination.)
Day 6. Medellín: Departure to Cartagena:
Breakfast at the hotel. At the agreed time, transfer to José María Córdova International Airport to board your flight (Not Included) to Cartagena. Upon arrival, reception at Rafael Núñez International Airport and transfer to the hotel for check-in.
Cartagena
Day 7. Cartagena: City Tour (Shared Service):
Breakfast at the hotel. Meeting at the agreed meeting point.
At the agreed time, we will set out to discover the history of Cartagena de Indias on our shared tour in a comfortable, air-conditioned vehicle, accompanied by an expert guide who will provide a simultaneous explanation in Spanish and English about the history of Cartagena and aspects of everyday life in the city.
We will begin by driving along Cartagena Bay, one of the safest bays in the southern part of the Americas. We will then take a panoramic tour of the emblematic island of Manga, where we will admire Moorish and Republican-style architecture, before reaching the La Candelaria Convent on La Popa Hill, where we will enjoy the best panoramic view of the city.
We will continue with a visit to San Felipe de Barajas Castle, the most impressive work of colonial military architecture. We will also visit the Las Bóvedas area for handicraft shopping. Finally, we will take a walking tour through the historic center to admire its squares, streets, and colonial buildings. Return to the hotel and overnight stay.
Duration: 4 hours
Includes: Transportation in an air-conditioned bus, bilingual guide, entrance fees to La Popa Monastery and San Felipe de Barajas Castle. The tour is conducted simultaneously in two languages, English and Spanish. Accommodation and medical assistance card.
This day does not include: Lunch and dinner.
Day 8. Cartagena: Free Day
Breakfast at the hotel. Free day to enjoy Cartagena at your own leisure.
Day 9. Cartagena: Next Destination / Home City:
Breakfast at the hotel. At the agreed time, assistance at the hotel and transfer to Rafael Núñez International Airport to board your flight (Not Included) to your next destination.
This day includes: Private transportation and medical assistance card.
This day does not include: Lunch and dinner.
Airport transfers - hotel - airport.
Internal transfers.
Accommodation.
Meals.
Breakfasts.
Experiences:
Bogotá:
Medellin:
Cartagena:
Spanish-speaking guide
Local medical assistance card.
Services not specified in the program.
Meals not specified
Voluntary tips (Guides, drivers).
Personal expenses, such as: telephone calls, laundry, room service, among others.
Visa processing or consular fees (when required).
Pier taxes and unspecified taxes.
International and/or domestic air tickets.
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Back to homepage Reload pagePRIVACY POLICY & ELECTRONIC COMMUNICATIONS POLICY
SHAGOTOURS
Fiscal address: Calle Granadillo No 40, MZ 22 LT8, SM 23., Quintana Roo, 77500, México
Website: https://booking.shagotours.com
Contact: FELIPE GONZALEZ GARCIA – [email protected]
1. Legal Compliance and Scope
TRAVEL PORTAL LLC (SHAGOTOURS, "we”, “us” or “our”) s committed to protecting the privacy and security of personal information collected through our website, platforms, communications and services.
his Privacy Policy has been prepared in accordance with applicable United States federal and state laws, including but not limited to:
-Federal and state consumer protection regulations
-Telephone Consumer Protection Act (TCPA)
-CAN-SPAM Act
-Privacy regulations applicable in the State of Florida
-Office of Foreign Assets Control (OFAC) regulations
-This Policy applies to all users, customers, agencies and partners who access or use our services.
2. Purposes of Data Processing
Primary purposes
-We may collect and process personal data for the following legitimate business purposes:
-User identification and account administration
-Sale, management and administration of travel-related services
-Processing of reservations, confirmations and modifications
-Payment processing, billing and fraud prevention
-Customer service and operational assistance
-Administrative, accounting and legal compliance
-Service quality control and internal audits
-Communication via email, phone, SMS or other authorized means, strictly related to contracted services
Secondary purposes
Subject to user consent where required, we may also use personal data for:
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-Market studies, statistical analysis and internal metrics
-Website performance optimization and user experience improvement
Users may opt out of promotional communications at any time.
3. Personal Data We Collect
We may collect the following categories of information:
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-Financial data: payment card information, ACH transfers or wire transfers (processed exclusively through secure payment providers)
-Technical data: IP address, browser type, device information, cookies and usage logs
TRAVEL PORTAL LLC does not knowingly collect or process sensitive personal data under applicable U.S. law.
4. Online Privacy Practices
This Privacy Policy is permanently available in the footer of our website.
We do not sell, rent or share phone numbers or SMS consent information with third parties for marketing purposes.
5. SMS Communications and Consent (TCPA Compliance)
Express consent (Opt-in)
When users provide their phone number through our website or other channels, express consent may be required to receive SMS communications.
Sample consent language:
“By checking this box, you agree to receive SMS messages from TRAVEL PORTAL LLC related to reservations, confirmations, billing or authorized promotions. You may reply STOP at any time to unsubscribe. For assistance, reply HELP or contact us at [email protected] . Message and data rates may apply. Message frequency may vary.”
Types of SMS messages
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-Operational service updates
-Payment or billing-related communications
-Promotional messages (only with express consent)
Opt-out
Users may opt out of SMS messages at any time by replying STOP or contacting [email protected]
TRAVEL PORTAL LLC fully complies with TCPA requirements.
6. Data Security
We implement reasonable administrative, technical and physical safeguards, including SSL encryption and secure systems, to protect personal information.
However, no internet-based data transmission can be guaranteed to be completely secure, and users acknowledge and accept this inherent risk.
7. Social Media
Any information shared by users through third-party platforms such as Facebook®, Instagram® or similar services is governed by the privacy policies of those platforms.
TRAVEL PORTAL LLC is not responsible for data practices outside its controlled systems.
8. User Rights and Requests
Users may request:
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-Correction or update of information
-Deletion of data, where legally permitted
-Restriction or objection to certain processing activities
Requests must be sent to {agency.email} and may require identity verification. We will respond within a reasonable timeframe in accordance with applicable U.S. law.
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Personal data may be shared only with:
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We do not share SMS consent data or phone numbers with third parties for marketing purposes.
10. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
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-Remember user preferences
Users may configure their browsers to reject cookies, although some website features may be affected.
11. OFAC Compliance and Sanctions (Critical Section)
TRAVEL PORTAL LLC operates in strict compliance with United States sanctions laws and regulations, including those administered by the Office of Foreign Assets Control (OFAC).
Accordingly:
-TRAVEL PORTAL LLC does not market, sell, arrange or facilitate travel or services to or within countries designated by the United States as State Sponsors of Terrorism or comprehensively sanctioned jurisdictions, including but not limited to:
Cuba, Iran, North Korea, Syria, and any other country or territory subject to U.S. sanctions.
-Any reservation, transaction or service request that directly or indirectly involves a sanctioned country, entity or individual is strictly prohibited.
-TRAVEL PORTAL LLC reserves the absolute right to:
Cancel such transactions
Void related reservations
Issue refunds when legally permitted
Block or report activity as required by applicable law
Users acknowledge that compliance with U.S. sanctions laws is mandatory and non-negotiable.
12. Policy Updates
TRAVEL PORTAL LLC may modify this Privacy Policy at any time to reflect legal, regulatory or operational changes.
Updates will be available at https://booking.shagotours.com
13. Acceptance
By using our website or services, users acknowledge that they have read, understood and accepted this Privacy Policy and the Electronic Communications terms.