General Conditions:
· For triple accommodation (TPL), 3 beds are not guaranteed. Accommodation is subject to the capacity and availability of the hotels and their room configurations.
· Sightseeing services are provided on a private basis with the assistance of a professional tour guide.
· Reserved services that are not used are non-refundable.
· Rates are tax-exempt for foreign passengers.
· In case the selected hotels are not available, services will be confirmed at a hotel of a similar category.
· Rates DO NOT apply during high season, including dates such as: Holy Week, New Year's Eve, school break week (October), fairs, and city congresses. Please check with your advisor for the applicable surcharges for these dates.
· Confirmed Event Dates in the City of Medellín: (Subject to change or modification without prior notice):
· Inicio de año: 02 al 12 enero 2027
· Colombiatex: enero 26 al 28 de 2027.
· Semana Santa: 21 al 28 marzo 2027.
· Colombia moda: 29 junio al Julio 31 2027
· Feria de flores: 1 al 12 agosto 2027
· Semana de Receso del 11 al 18 de octubre de 2027.
· Fin de año: 15 de diciembre 2027 al 10 de enero 2028.
Medellin
Day 1. Medellín:
Arrival in Medellín at José María Córdova International Airport and transfer to the hotel for check-in. Overnight stay.
Includes: Private transportation, accommodation and medical assistance card.
Does not include: Lunch and dinner.
Day 2. Medellín: City Tour & Comuna 13 (Shared Service):
Breakfast at the hotel.
Arrival at the meeting point (transfer not included):
Meeting points:
We will visit Medellín’s main tourist attractions, including San Antonio Park, Plazuela de San Ignacio, La Playa Avenue, Botero Sculpture Park, Parque de los Deseos, Atanasio Girardot Sports Complex, La Macarena Convention Center and the traditional Pueblito Paisa. We will then explore El Poblado, including Parque del Poblado, Parque Lleras and the Golden Mile. The tour continues in Comuna 13, where we will explore graffiti telling stories of transformation and hope, culminating at the iconic outdoor escalators. At the end of the tour, return to the hotel.
Duration: 6 hours.
Includes: Professional Spanish-speaking tour guide, transportation, Metro and Metrocable tickets, and Graffitour in Comuna 13.
Does not include: Lunch and dinner.
Day 3. Medellín: El Peñol & Guatapé Tour (Shared Service):
Breakfast at the hotel.
Arrival at the meeting point (transfer not included):
Meeting points:
We will visit the municipality of El Peñol, including the replica of the original town and the impressive Piedra del Peñol, a 220-meter-high monolith. We will then visit Guatapé to admire its colorful zócalos and architectural details. We will finish with a visit to the El Peñol and Guatapé reservoirs, enjoying the contrast between the mountains and the waters. Return to the hotel in the afternoon.
Duration: 8 hours.
Includes: Professional Spanish-speaking tour guide, transportation, a tour of the reservoir, and a typical lunch at a local restaurant.
Does not include: Climb to the top of Piedra del Peñol.
Day 4. Medellín: Next Destination:
Breakfast at the hotel. At the agreed time, transfer to José María Córdova International Airport to take the flight (not included) to the next destination.
Includes: Private transportation, accommodation and medical assistance card.
Does not include: Lunch and dinner.
End of services.
Airport – hotel – airport transfers.
Accommodation:
Experiences:
Professional Spanish-speaking guide.
Medical assistance card.
Unspecified services in the program
Unspecified meals.
Voluntary tips (Guides, drivers)
Personal expenses, such as: phone calls, laundry, room service, among others.
Visa processing or consular fees (When required).
Port taxes and unspecified taxes.
International/domestic airfare tickets.
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Back to homepage Reload pagePRIVACY POLICY & ELECTRONIC COMMUNICATIONS POLICY
SHAGOTOURS
Fiscal address: Calle Granadillo No 40, MZ 22 LT8, SM 23., Quintana Roo, 77500, México
Website: https://booking.shagotours.com
Contact: FELIPE GONZALEZ GARCIA – [email protected]
1. Legal Compliance and Scope
TRAVEL PORTAL LLC (SHAGOTOURS, "we”, “us” or “our”) s committed to protecting the privacy and security of personal information collected through our website, platforms, communications and services.
his Privacy Policy has been prepared in accordance with applicable United States federal and state laws, including but not limited to:
-Federal and state consumer protection regulations
-Telephone Consumer Protection Act (TCPA)
-CAN-SPAM Act
-Privacy regulations applicable in the State of Florida
-Office of Foreign Assets Control (OFAC) regulations
-This Policy applies to all users, customers, agencies and partners who access or use our services.
2. Purposes of Data Processing
Primary purposes
-We may collect and process personal data for the following legitimate business purposes:
-User identification and account administration
-Sale, management and administration of travel-related services
-Processing of reservations, confirmations and modifications
-Payment processing, billing and fraud prevention
-Customer service and operational assistance
-Administrative, accounting and legal compliance
-Service quality control and internal audits
-Communication via email, phone, SMS or other authorized means, strictly related to contracted services
Secondary purposes
Subject to user consent where required, we may also use personal data for:
-Marketing and promotional communications
-Market studies, statistical analysis and internal metrics
-Website performance optimization and user experience improvement
Users may opt out of promotional communications at any time.
3. Personal Data We Collect
We may collect the following categories of information:
-Identification data: full name, address, phone number, email address, date of birth, government or tax identification when required for service provision
-Financial data: payment card information, ACH transfers or wire transfers (processed exclusively through secure payment providers)
-Technical data: IP address, browser type, device information, cookies and usage logs
TRAVEL PORTAL LLC does not knowingly collect or process sensitive personal data under applicable U.S. law.
4. Online Privacy Practices
This Privacy Policy is permanently available in the footer of our website.
We do not sell, rent or share phone numbers or SMS consent information with third parties for marketing purposes.
5. SMS Communications and Consent (TCPA Compliance)
Express consent (Opt-in)
When users provide their phone number through our website or other channels, express consent may be required to receive SMS communications.
Sample consent language:
“By checking this box, you agree to receive SMS messages from TRAVEL PORTAL LLC related to reservations, confirmations, billing or authorized promotions. You may reply STOP at any time to unsubscribe. For assistance, reply HELP or contact us at [email protected] . Message and data rates may apply. Message frequency may vary.”
Types of SMS messages
Reservation confirmations and reminders
-Operational service updates
-Payment or billing-related communications
-Promotional messages (only with express consent)
Opt-out
Users may opt out of SMS messages at any time by replying STOP or contacting [email protected]
TRAVEL PORTAL LLC fully complies with TCPA requirements.
6. Data Security
We implement reasonable administrative, technical and physical safeguards, including SSL encryption and secure systems, to protect personal information.
However, no internet-based data transmission can be guaranteed to be completely secure, and users acknowledge and accept this inherent risk.
7. Social Media
Any information shared by users through third-party platforms such as Facebook®, Instagram® or similar services is governed by the privacy policies of those platforms.
TRAVEL PORTAL LLC is not responsible for data practices outside its controlled systems.
8. User Rights and Requests
Users may request:
-Access to their personal data
-Correction or update of information
-Deletion of data, where legally permitted
-Restriction or objection to certain processing activities
Requests must be sent to {agency.email} and may require identity verification. We will respond within a reasonable timeframe in accordance with applicable U.S. law.
9. Data Sharing and Disclosure
Personal data may be shared only with:
-Service providers and payment processors necessary to deliver services
-Legal, accounting or compliance advisors
-Government or regulatory authorities when legally required
We do not share SMS consent data or phone numbers with third parties for marketing purposes.
10. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
-Improve website functionality
-Analyze website usage and performance
-Remember user preferences
Users may configure their browsers to reject cookies, although some website features may be affected.
11. OFAC Compliance and Sanctions (Critical Section)
TRAVEL PORTAL LLC operates in strict compliance with United States sanctions laws and regulations, including those administered by the Office of Foreign Assets Control (OFAC).
Accordingly:
-TRAVEL PORTAL LLC does not market, sell, arrange or facilitate travel or services to or within countries designated by the United States as State Sponsors of Terrorism or comprehensively sanctioned jurisdictions, including but not limited to:
Cuba, Iran, North Korea, Syria, and any other country or territory subject to U.S. sanctions.
-Any reservation, transaction or service request that directly or indirectly involves a sanctioned country, entity or individual is strictly prohibited.
-TRAVEL PORTAL LLC reserves the absolute right to:
Cancel such transactions
Void related reservations
Issue refunds when legally permitted
Block or report activity as required by applicable law
Users acknowledge that compliance with U.S. sanctions laws is mandatory and non-negotiable.
12. Policy Updates
TRAVEL PORTAL LLC may modify this Privacy Policy at any time to reflect legal, regulatory or operational changes.
Updates will be available at https://booking.shagotours.com
13. Acceptance
By using our website or services, users acknowledge that they have read, understood and accepted this Privacy Policy and the Electronic Communications terms.