Enjoy the beauty that Cartagena has for you.
General Conditions:
Cartagena
Day 1. Cartagena:
Arrival in Cartagena at Rafael Núñez International Airport and transfer to the hotel for check-in. Overnight stay.
Includes: Private transportation, accommodation and medical assistance card.
Does not include: Lunch and dinner.
Day 2. Cartagena: City Tour (Shared Service):
Breakfast at the hotel.
Arrival at the meeting point (transfer not included):
Meeting points:
We will begin by driving along Cartagena Bay, one of the safest bays in the South American region, in a comfortable air-conditioned vehicle. Accompanied by an expert bilingual guide (Spanish/English), we will learn about the history of the city and aspects of its everyday life. The tour includes a guided visit to La Candelaria Convent on La Popa Hill, from where you can enjoy the best panoramic view of the city. We will continue to San Felipe de Barajas Castle, the most important example of colonial military architecture in the Americas. We will then visit Las Bóvedas for handicraft shopping and finish with a walking tour through the historic center to admire its squares, streets and colonial buildings.
Duration: 4 hours | Start time: 2:30 p.m.
Includes: Transportation in an air-conditioned bus, bilingual guide, entrance fees to La Popa Monastery and San Felipe Castle, and local medical assistance card.
Does not include: Lunch and dinner.
Day 3. Cartagena: Rosario Islands (Isla del Encanto) (Shared Service): Breakfast at the hotel. At the indicated time, transfer to the pier. Just one hour by boat from Cartagena, the paradise of Isla del Encanto Barú welcomes you to spend a relaxing day at the Isla del Encanto Hotel. Return to Cartagena and transfer to the hotel. Overnight stay.
Duration: 8 hours.
Includes: Hotel – pier – hotel transfers, round-trip speedboat transportation, use of the beach, swimming pool for adults and children, buffet lunch served with three grilled protein options, accompanied by a variety of salads, cold or hot vegetables, coconut or white rice, patacones or pasta, a serving of fruit, a typical regional sweet and one non-alcoholic beverage, accommodation and medical assistance card.
Does not include: Departure tax (COP 28,500 per person), subject to change by Corpoturismo Cartagena, and dinner.
Day 4. Cartagena: Next Destination: Breakfast at the hotel. At the agreed time, transfer to Rafael Núñez International Airport to take the flight (NOT included) to the next destination.
Includes: Private transportation and medical assistance card.
Does not include: Lunch and dinner.
End of services...
Airport – hotel – airport transfers.
Hotel – pier – hotel transfers.
Accommodation:
Daily breakfast.
Experiences:
Spanish-speaking guide.
Medical assistance card.
Services not specified in the program
Unspecified meals.
Voluntary tips (Guides, drivers)
Personal expenses, such as: phone calls, laundry, room service, among others.
Visa processing or consular fees (When required).
Port taxes and unspecified taxes.
International/domestic airfare tickets.
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Back to homepage Reload pagePRIVACY POLICY & ELECTRONIC COMMUNICATIONS POLICY
SHAGOTOURS
Fiscal address: Calle Granadillo No 40, MZ 22 LT8, SM 23., Quintana Roo, 77500, México
Website: https://booking.shagotours.com
Contact: FELIPE GONZALEZ GARCIA – [email protected]
1. Legal Compliance and Scope
TRAVEL PORTAL LLC (SHAGOTOURS, "we”, “us” or “our”) s committed to protecting the privacy and security of personal information collected through our website, platforms, communications and services.
his Privacy Policy has been prepared in accordance with applicable United States federal and state laws, including but not limited to:
-Federal and state consumer protection regulations
-Telephone Consumer Protection Act (TCPA)
-CAN-SPAM Act
-Privacy regulations applicable in the State of Florida
-Office of Foreign Assets Control (OFAC) regulations
-This Policy applies to all users, customers, agencies and partners who access or use our services.
2. Purposes of Data Processing
Primary purposes
-We may collect and process personal data for the following legitimate business purposes:
-User identification and account administration
-Sale, management and administration of travel-related services
-Processing of reservations, confirmations and modifications
-Payment processing, billing and fraud prevention
-Customer service and operational assistance
-Administrative, accounting and legal compliance
-Service quality control and internal audits
-Communication via email, phone, SMS or other authorized means, strictly related to contracted services
Secondary purposes
Subject to user consent where required, we may also use personal data for:
-Marketing and promotional communications
-Market studies, statistical analysis and internal metrics
-Website performance optimization and user experience improvement
Users may opt out of promotional communications at any time.
3. Personal Data We Collect
We may collect the following categories of information:
-Identification data: full name, address, phone number, email address, date of birth, government or tax identification when required for service provision
-Financial data: payment card information, ACH transfers or wire transfers (processed exclusively through secure payment providers)
-Technical data: IP address, browser type, device information, cookies and usage logs
TRAVEL PORTAL LLC does not knowingly collect or process sensitive personal data under applicable U.S. law.
4. Online Privacy Practices
This Privacy Policy is permanently available in the footer of our website.
We do not sell, rent or share phone numbers or SMS consent information with third parties for marketing purposes.
5. SMS Communications and Consent (TCPA Compliance)
Express consent (Opt-in)
When users provide their phone number through our website or other channels, express consent may be required to receive SMS communications.
Sample consent language:
“By checking this box, you agree to receive SMS messages from TRAVEL PORTAL LLC related to reservations, confirmations, billing or authorized promotions. You may reply STOP at any time to unsubscribe. For assistance, reply HELP or contact us at [email protected] . Message and data rates may apply. Message frequency may vary.”
Types of SMS messages
Reservation confirmations and reminders
-Operational service updates
-Payment or billing-related communications
-Promotional messages (only with express consent)
Opt-out
Users may opt out of SMS messages at any time by replying STOP or contacting [email protected]
TRAVEL PORTAL LLC fully complies with TCPA requirements.
6. Data Security
We implement reasonable administrative, technical and physical safeguards, including SSL encryption and secure systems, to protect personal information.
However, no internet-based data transmission can be guaranteed to be completely secure, and users acknowledge and accept this inherent risk.
7. Social Media
Any information shared by users through third-party platforms such as Facebook®, Instagram® or similar services is governed by the privacy policies of those platforms.
TRAVEL PORTAL LLC is not responsible for data practices outside its controlled systems.
8. User Rights and Requests
Users may request:
-Access to their personal data
-Correction or update of information
-Deletion of data, where legally permitted
-Restriction or objection to certain processing activities
Requests must be sent to {agency.email} and may require identity verification. We will respond within a reasonable timeframe in accordance with applicable U.S. law.
9. Data Sharing and Disclosure
Personal data may be shared only with:
-Service providers and payment processors necessary to deliver services
-Legal, accounting or compliance advisors
-Government or regulatory authorities when legally required
We do not share SMS consent data or phone numbers with third parties for marketing purposes.
10. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
-Improve website functionality
-Analyze website usage and performance
-Remember user preferences
Users may configure their browsers to reject cookies, although some website features may be affected.
11. OFAC Compliance and Sanctions (Critical Section)
TRAVEL PORTAL LLC operates in strict compliance with United States sanctions laws and regulations, including those administered by the Office of Foreign Assets Control (OFAC).
Accordingly:
-TRAVEL PORTAL LLC does not market, sell, arrange or facilitate travel or services to or within countries designated by the United States as State Sponsors of Terrorism or comprehensively sanctioned jurisdictions, including but not limited to:
Cuba, Iran, North Korea, Syria, and any other country or territory subject to U.S. sanctions.
-Any reservation, transaction or service request that directly or indirectly involves a sanctioned country, entity or individual is strictly prohibited.
-TRAVEL PORTAL LLC reserves the absolute right to:
Cancel such transactions
Void related reservations
Issue refunds when legally permitted
Block or report activity as required by applicable law
Users acknowledge that compliance with U.S. sanctions laws is mandatory and non-negotiable.
12. Policy Updates
TRAVEL PORTAL LLC may modify this Privacy Policy at any time to reflect legal, regulatory or operational changes.
Updates will be available at https://booking.shagotours.com
13. Acceptance
By using our website or services, users acknowledge that they have read, understood and accepted this Privacy Policy and the Electronic Communications terms.