Day 1 (MONDAY) EK BALAM - CENOTE - CHICHÉN ITZÁ - MÉRIDA
Departure from Cancun to go to Ek Balam, known as the "City of the Black Jaguar", with imposing constructions sheltered in the dense vegetation; most of them date from the Late Classic period (550-830 A.D.). Ek Balam was the capital of the Kingdom of Tah, which dominated the entire eastern Yucatan peninsula between 600 and 850 AD. Here the great Acropolis stands out, which contains the imposing tomb of the ruler Ukit Kan Lek Tok' where an offering with more than 7,000 objects was found. Its facade is beautifully decorated with magnificent masks, friezes and stone statues; its 31 meters high, 160 meters long and almost 70 meters wide make it the largest structure in the Yucatan Peninsula. After an exhaustive hike, we will refresh ourselves in the crystalline waters of a cenote; these natural wonders were a vital source for the development of the Mayan civilization.
We will continue with a panoramic tour of the colonial city of Valladolid; it was founded on May 28, 1543 on the remains of the ancient Mayan settlement of Zací. It is the second most important city in Yucatán.
The grand finale will be in one of the main archaeological zones of the Yucatan Peninsula, Chichen Itza, religious capital of the Itzaes, and whose greatest apogee occurred during the Early Postclassic period (900-1200 A.D.); its name means "the mouth of the well of the water sorcerers". In 1988, the site was declared a World Heritage Site by Unesco, and in its constructions two architectural styles can be distinguished: Puuc (600-800 A.D.) and Maya-Toltec (800-1100 A.D.). The tour begins at the Castillo, or Temple of Kukulcan. This imposing building, the most emblematic of the site, was recognized as one of the New Seven Wonders of the Modern World on July 7, 2007.
Day 2 (TUESDAY) MÉRIDA - UXMAL - CAMPECHE
Visit to the capital of the state of Yucatan. Founded on January 6, 1542, Merida was built over the ancient Mayan city of Ichcaanziho, also known as T'Hó. Among its magnificent and elegant constructions--traces of its different historical stages--are the Casa de Montejo, the Cathedral of San Ildefonso (the oldest in continental America) and the Government Palace, located around the famous Plaza Grande, as well as the impressive Peón Contreras Theater. During the panoramic tour of Paseo de Montejo, one of Mexico's most important avenues, we will be able to see the Twin Houses, the Canton Palace and the Monument to the Homeland. Merida was named American Capital of Culture in 2000 and later in 2017.
We will continue our day to the spectacular archaeological site of Uxmal. This beautiful Mayan city, belonging to the Classic period (250-950 A.D.), was the capital of the ancient Xiu Kingdom, which exercised rigid control over the communities of the northern Maya, until it became the political and economic capital of the Puuc region. Among its constructions, of the architectural style also known as Puuc, stand out the Quadrangle of the Nuns, the Ball Court, the Dovecote, the House of the Old Woman, the House of the Turtles, and the Pyramid of the Soothsayer, the most outstanding, for its singular elliptical structure and its 35 meters of height. The Governor's House is considered one of the most beautiful buildings in all of Mesoamerica; its façade was exquisitely decorated with very detailed mosaic-like sculptures. Recognized by UNESCO as a World Heritage Site since December 7, 1996.
Día 3 (WEDNESDAY) CAMPECHE – PALENQUE
Tour of the Historic Center of Campeche. Founded by the Spanish conquistadors in 1540, it served as a base for the colonization of the rest of the peninsula. Due to its successful monopoly and commercialization of palo de tinte, it was the victim of attacks by the most famous pirates of the 17th century. To protect the population, they built a wall around the city, and thanks to the preservation of the picturesque old town, the city was declared a World Heritage Site by UNESCO. We will then drive along the coast until we reach the junction in Sabancuy, where we will head towards Palenque.
Check-in at the hotel in Santo Domingo de Palenque, and free time.
Day 4 (THURSDAY) PALENQUE
Located in the heart of the high jungle of Chiapas, Palenque was the capital of the ancient Kingdom of B'aakal, developed one of the most powerful dynasties of the Mayan World. Initially known as Lakam Hó, "place of the great waters", it was later changed to Otulun, which means "fortified houses". After the first visit of Fray Pedro Lorenzo de la Nada in 1567, the site was renamed Palenque, which means "fortification" in Catalan. It reached its splendor in the Late Classic period (550-830 A.D.), was the seat of the powerful dynasty to which King Pakal belonged, and rivaled other great capitals such as Calakmul, Tikal, Copán and Toniná. In its main structures, we can observe the Palace, which contains the Observatory; the Aqueduct; the Temple of the Inscriptions, the tomb of the great lord Pakal; the Ball Court; and the temples of the Cross, the Foliated Cross, the Sun, the Jaguar and the Count. The National Park and archaeological zone of Palenque were declared World Heritage Sites by UNESCO in 1987.
We will continue our tour until we reach one of the most beautiful natural sanctuaries in the area: the Misol Há waterfall.
Return to the hotel in Santo Domingo de Palenque.
Day 5 (FRIDAY) PALENQUE – BECÁN
Departure (checkout) for transfer to Becán. During the trip, we will stop at the viewpoint on the Usumacinta River to appreciate its beautiful scenery. We will continue to the archaeological site of Becán. This is a peculiar archaeological site, since its main constructions are surrounded by a moat, which is why its name means "path or cavity left by the running of the water". Its Rio Bec style buildings contain magnificent decorations on their facades, large panels in the shape of a chessboard, and tall and slender towers on the sides of its main temples.
Transfer to a hotel in the middle of the jungle to check in.
Day 6 (SATURDAY) CALAKMUL - CHETUMAL
Tour of the archaeological site of Calakmul, one of the most important capitals of the Mayan World. Because of its grandeur and its difficult access, we have reserved a whole day to enjoy it. We will go deep into the jungle along paths adapted to the environment for approximately two hours, during which we will be able to observe the flora and fauna in their natural state. The archaeological zone was declared a World Heritage Site by UNESCO in 2002. Calakmul, whose name means "two adjacent mounds" was the most important settlement of the Classic period (250- 950 A.D.) and capital of the ancient kingdom of Kan; together with Tikal and Palenque, they headed the political organization of the highlands. Within its 30 square kilometers of extension, more than 6,000 structures have been found, divided into five architectural groups, among which are pyramids, palaces, temples and ball games, including the largest in the Maya World. The more than 400 stelae found at the site have provided political and religious information that demonstrates the great importance of this great city. Calakmul's area of influence covered 13,000 square kilometers, and is located near Tikal, with which it fought bloody battles for control of the territory.
Transfer to Chetumal, capital of the state of Quintana Roo, and check-in at the hotel.
Day 7 (SUNDAY) CHETUMAL · BACALAR · CANCÚN
Transfer to Bacalar. This Magical Town is known for being home to one of the most beautiful natural treasures: the “Lagoon of the Seven Colors” which, due to its different depths and the effects of the sun's rays on its crystalline waters, shows us spectacular shades of blue. It is also a sanctuary for colonies of prehistoric microorganisms, called stromatolites, which represent the oldest known evidence of life on Planet Earth. The visit includes a tour of the Fort of San Felipe with its museum of the Caste War, and the imposing Blue Cenote, where we can refresh ourselves in its crystalline waters.
Afterwards, we will continue to Tulum, and if we have time, we will make a brief visit to the site. Tulum is the only Mayan city located on a cliff, and due to its strategic location, it was a vital nexus for the commercial routes -both maritime and terrestrial- of the Mayan World, which is why it became one of its main cities during the 13th and 14th centuries. Among its most important constructions, whose style is known as of the Eastern Coast, and belong to the Late Postclassic period (1200-1539 A.D.), are the Castle, which served as a lighthouse; the Temple of the Descending God and the Temple of the Frescoes. The archaeological site is located within a zone that was declared a Protected Natural Area in 2016.
At the end of the tour, we will continue to the city of Cancun, where we will drop you off at your hotel.
PRIVACY NOTICE
In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (the "Law"), the company called "CENTRO DE NEGOCIOS LOS PORTALES S.A. DE C.V.," with its registered address at Avenida Coba, Manzana 10, Lote 82, Super Manzana 3, Edificio Coba, Local 1, Benito Juarez, Cancún 77500, operating under the trade name Travel Portal and its website https://travelportal.com.mx, responsible for the use and protection of your Personal Data, hereby informs you of the following:
Your data will be collected and processed in accordance with the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility, as stipulated by the aforementioned Law.
For what purposes will we use your Personal Data?
The Personal Data we collect from you will be used for the following purposes necessary for the development of our services:
Primary purposes:
- Contact and identify you.
- Provision of online sales services for tourism products and vacation packages.
- Purchase of vacation packages.
- To arrange travel through our website in an easy, fast, convenient, and secure manner.
- To inform you about the status of your reservations and purchases of vacation packages.
- Offer our tourism services.
- Online assistance for our services through online tools or by phone.
- To bill and collect for our services.
- Evaluate the quality of our services.
- Address your opinions, complaints, and suggestions.
- Contact you via telephone, email, regular mail, and any other means regarding informational and promotional purposes of the company.
Secondary purposes:
Additionally, we will use your personal information for the following purposes that are not necessary for the requested service but will help us provide you with better assistance:
- To facilitate the use of our website.
- Development of our services.
- Evaluate the quality of our services.
- Promotion and marketing of products and services.
- Internal statistics.
- Statistical and internal analysis purposes.
What Personal Data will we use for these purposes?
To achieve the purposes described in this Privacy Notice, the information requested from the user on the website includes the following:
- Identification data, such as Full Name (Official Identification with Photograph), Date of Birth, Age, Photograph, Landline or Mobile Phone Number (personal), Address (personal and fiscal), the image of the cardholder when entering Viagenza's facilities through video surveillance cameras and security, email, marital status, Federal Taxpayer Registry (RFC), Unique Population Registry Code (CURP), and interbank key, if applicable.
- For the online purchasing service, we request credit card or debit card data, which include: Full Name, Card Number, Security Code, and Expiration Date. According to articles 8, 10, and 37 of the Law, these data are not considered as requiring explicit consent for use.
At Travel Portal, we do not handle or request sensitive Personal Data. Sensitive Personal Data is understood to be data that affects the most intimate sphere of the individual, or whose improper use could give rise to discrimination or pose a serious risk to the individual. In particular, sensitive data includes information that may reveal aspects such as racial or ethnic origin, current and future health status, genetic information, religious, philosophical, and moral beliefs, union membership, political opinions, sexual preferences.
Security Measures and Liability Limits
We are committed to offering security and confidentiality for the data you provide us when contracting an online service. Therefore, we have a secure server under the SSL (Secure Socket Layer) protocol, which encrypts the information for your protection. Once we receive your data transmission, we make reasonable efforts to ensure its security on our systems. However, we cannot guarantee total security for information transmissions over the Internet due to external violations of our software and firewalls, so data transmission via the Internet is at your own risk.
Social Media
Social media platforms like Facebook®, Facebook Messenger®, YouTube®, Pinterest®, Instagram®, Google+®, Tumblr®, Snapchat®, Reddit®, Vine®, WeChat®, Skype®, Line®, Qzone®, QQ®, Weibo®, Telegram®, Twitter®, LinkedIn®, WhatsApp®, and any others that are available serve as a communication and interconnection platform among users of different digital platforms. These platforms are not the responsibility of Travel Portal and are therefore not covered by this Privacy Notice.
The information provided on social media platforms in which Travel Portal participates as a user does not constitute or form part of Personal Data subject to protection under this Privacy Notice; it is the responsibility of the platform's company and the user who publishes it.
With whom do we share your personal information and for what purposes?
We inform you that your Personal Data is shared, within the country, with the following individuals, companies, organizations, and authorities other than us, for the following purposes:
| Recipient of personal data | Country (optional) | Purpose of the transfer.
| External consultants. Who are they? | United Mexican States | Consultation regarding best practices in customer service and the optimization of quality and internal organization controls.
| Local, state, and federal authorities, as well as public entities such as the Ministry of Finance and Public Credit, INFONAVIT, IMSS, and those indicated by law. | United Mexican States | Compliance with tax obligations, notifications, requests, judicial documents, and those indicated by law.
It is important to note that third parties to whom your personal data are transferred will be bound by the terms of this Privacy Notice and will comply with the corresponding security and confidentiality measures.
I consent and authorize the processing and transfer of my Personal Data as provided in this Privacy Notice.
I do not consent and authorize the processing and transfer of my Personal Data as provided in this Privacy Notice.
_____________________________
If you do not express your refusal for such transfers, we will understand that you have granted your implicit consent.
What are the rights of the Personal Data Owner?
In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, effective from January 6, 2012, as the owner of Personal Data, you have the right to exercise the rights of access, rectification, cancellation, and opposition, known as "ARCO Rights" (provided they are legally applicable). Additionally, you can revoke your consent for the processing of your Personal Data at any time or limit their use or disclosure. The procedure for you to exercise your ARCO rights and revoke the consent granted to Travel Portal for the management of your personal data is through the following email: [email protected].
The aforementioned rights are exercised through the respective request submitted through the aforementioned email and should include necessary details such as your name, address, or other means of notification in relation to the case.
We will respond to your request within a maximum of 15 business days and will inform you of its outcome. Travel Portal advises users to update their data whenever it changes to provide better service.
How can you access, rectify, or cancel your Personal Data, or object to its use?
You have the right to know what Personal Data we have about you, why we use it, and the conditions under which we use it (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification). You can request the deletion of your data from our records or databases when you believe that it is not being used in accordance with the principles, duties, and obligations provided by the law (Cancellation). You also have the right to object to the use of your Personal Data for specific purposes (
Objection). These rights are known as ARCO rights.
How can you revoke your consent for the use of your Personal Data?
You can revoke the consent you have granted for the processing of your Personal Data. However, it is important to note that we may not be able to fulfill your request or cease using your Personal Data immediately in all cases, as there may be a legal obligation requiring us to continue processing your Personal Data. You should also consider that, for certain purposes, revoking your consent may result in us being unable to provide you with the service you requested or in the termination of your relationship with us.
To revoke your consent, you must submit your request in person at our offices.
The revocation of consent can be done at any time, and it does not have retroactive effects. To start the revocation process, you must clearly indicate in writing to the addresses provided or by email to [email protected] which consent you wish to revoke. The written and/or electronic request for access, rectification, cancellation, or objection must contain the following:
1. The full name of the owner and address or other means for notification of the response to the request.
2. Documents proving the owner's identity or, where appropriate, legal representation.
3. A clear and precise description of the Personal Data for which you seek to exercise any of the aforementioned rights.
4. Any other element or document that facilitates the location of the Personal Data.
5. In the case of requests for rectification, the owner must indicate the modifications to be made and provide supporting documentation.
Travel Portal will notify the owner within fifteen business days, counted from the date the request for access, rectification, cancellation, or objection is received, of the determination made. If the request is granted, it will be implemented within fifteen business days following the date on which the response is communicated. In the case of requests for access to Personal Data, delivery will proceed upon the owner's identity verification or that of their legal representative, as appropriate. The aforementioned deadlines may be extended once, provided that the circumstances justify it.
The obligation to provide access to the information will be considered fulfilled when the Personal Data is made available to the owner or through the issuance of simple copies, electronic documents, or any other means provided by Travel Portal.
If the owner requests access to data from a person they presume is the responsible party and this turns out not to be the case, it will be sufficient to inform the owner of this through any printed (letter of non-acceptance) or electronic (email, optical media, etc.) means, in order to consider the request fulfilled.
Travel Portal may deny access to Personal Data, or the rectification, cancellation, or objection to the processing of such data in the following cases:
1. When the requester is not the owner of the Personal Data, and the legal representative is not duly accredited.
2. When the Personal Data of the requester is not in our database.
3. When the rights of a third party are affected.
4. When there is a legal impediment, or the resolution of a competent authority restricts access to the Personal Data or does not allow rectification, cancellation, or objection.
5. When rectification, cancellation, or objection has already been carried out.
The denial mentioned above may be partial. In such cases, Travel Portal will perform the required access, rectification, cancellation, or objection.
In all the above cases, Travel Portal must inform the reason for its decision and communicate it to the owner or, if applicable, to the legal representative within the deadlines set for that purpose, through the same means by which the request was made, and provide any pertinent evidence.
Travel Portal is not obliged to cancel Personal Data when:
1. It refers to parts of a private, social, or administrative contract and is necessary for its development and fulfillment.
2. It must be processed in compliance with a legal obligation.
3. It hinders judicial or administrative actions related to tax obligations, the investigation and prosecution of crimes, or the enforcement of administrative sanctions.
4. It is necessary to protect the legally protected interests of the owner.
5. It is necessary to perform an action in the public interest.
6. It is necessary to comply with a legal obligation acquired by the owner.
If the cancellation is appropriate, Travel Portal will establish a blocking period for the sole purpose of determining possible responsibilities related to its processing, until the legal or contractual prescription period, and notify the owner or their legal representative of this in the response to the cancellation request issued within twenty business days. After the blocking period, the corresponding deletion will be carried out.
The blocking period will last until the corresponding legal or contractual prescription period.
How can you limit the use or disclosure of your personal information?
To limit the use and disclosure of your personal information, you have the following options:
1. Register with the Public Registry to Avoid Advertising, which is managed by the Federal Consumer Protection Agency, so that your Personal Data is not used to receive advertising or promotions from companies of goods or services. These will be sent to you and to the contacts registered for that purpose. You can modify this indication at any time by sending an email to [email protected].
Use of Tracking Technologies on Our Website
On our website, we may use cookies, web beacons, and similar technological elements to collect information such as (a) your browser type and operating system; (b) the internet pages you visit; (c) the links you follow; (d) your IP address; (e) the sites you visited before entering ours; (f) user recognition; (g) detection of highlighted information; and (h) measurement of certain traffic parameters. The "Help" section in the toolbar of most browsers will tell you how to prevent new cookies, how to make the browser notify you when you receive a new cookie, or how to disable all cookies.
A cookie is a small file that a web server sends to your computer, which is stored on your hard drive. When you revisit our website, we can use the information stored in the cookie, such as your preferences, to make it easier for you to use our website. Cookies do not allow us to know your personal identity, and this will only happen if you choose to provide it to us. Most cookies expire after a specified period of time, and you can delete them at any time. You can configure your browser to alert you each time you receive a cookie, allowing you to accept or reject them.
How do we use cookies at Travel Portal?
We use session or temporary cookies, which remain in your browser's cookie file during your visit to our website, as well as persistent cookies for repeated visits. Both types perform the following main functions:
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Cookies help us differentiate one user from another when they visit the website and allow interaction with various features of our platform. The following points depend on cookies:
- Remembering the country and language.
- Selection of preferred tours.
- Viewing specific search history and previously visited destinations.
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- Analytical projections:
They assist in a better analysis to optimize our website by anonymously tracking the links and features that are used most frequently. The information is captured to create anonymous statistics used to identify areas for improvement and successful aspects of the website. Cookies play an important role in providing an optimal experience on the site.
How can you manage the use of cookies?
You can decide not to allow cookies to be stored in
your browser, but you should be aware that some of the website's key features will not be available. Basic searches will continue to work correctly.
To avoid using cookies, you can modify your browser settings to receive notifications each time cookies are used or to completely block storage. You can also choose to delete cookies that are already stored. The settings depend on the browser you use. You can easily find this option in the "Help" section.
If cookies are necessary for the functionality of the Travel Portal website, consent for their use is not required. Cookies expire after leaving the main Travel Portal website. However, persistent or third-party cookies require consent for selections and preferences made on the site. By selecting "Accept Cookies," you declare your approval for their use.
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SESSION COOKIES
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Website Disclaimer
Our website may contain links or links to external websites that do not correspond to Travel Portal and, therefore, have no connection with us.
The Personal Data that you provide through these portals or websites that are not covered by this Privacy Notice, and their processing, are not the responsibility of Travel Portal.
We recommend reviewing and reading the privacy policies and terms of use of such external websites before using them.
How can you stay informed about changes to this Privacy Notice?
This Privacy Notice may undergo modifications, changes, or updates due to new legal requirements, our own needs for the products or services we offer, our privacy practices, or changes in our business model.
We reserve the right to change this Privacy Notice at any time at the discretion of our administrators.
If you use the services on any of the Travel Portal sites, it means you have read, understood, and agreed to the terms mentioned above. If you do not expressly object to this notice and its updates, it will be understood that you have given your tacit consent.
End of Privacy Notice.